FAQ - Frequently Asked Questions

If you are thinking about making the transition from land-based casinos to an online casino, you are bound to have many questions. This is why we have gathered some of the most frequently asked questions, which can be quite helpful to learn more about how the online gambling world works. The questions span topics such as online casino registration, banking, gambling laws, etc. Therefore, have a look below to find out more.   

What is the purpose of this website? 

We at Gamblerguides.com believe information is crucial. Our goal is to help and inform players who are new to online casinos how to gamble in a safe and reliable gambling environment. We created comprehensive guides which cover all types of online gambling games and their winning odds. Here you can also find which online casinos and sites are trustworthy and legitimate, how promotions and bonuses work at various casinos, great strategies and tips to make you more informed and wiser. Therefore, if you follow our recommendations and tips, you will for sure have an ultimate online gambling experience. 

How do know you if an online gambling site is trustworthy? 

To make sure you engage only with safe and trustworthy online casino sites, we gathered a list of the most reliable sites which are proven to be safe and legitimate. Our team consisted of experienced people with many hours spent online reviewing the significant number of sites have narrowed the list. These sites passed our rigorous criteria and have been chosen to be on our list of top online gambling sites because of their excellent safety measures, the variety of gambling games provided, fast and easy payouts, etc. So, if you want to make sure you registered on a casino site which has an excellent reputation, just follow our list of top online casino sites. 

What should every new online casino player know? 

There are few things that all new casino players should be aware of. It is important for you to research before joining any casino site. Make sure that the casino you choose to play at uses the reliable software which can provide smooth gaming experience. The best games come from the software developers like Playtech, Microgaming, and NetEnt. Make sure that the casino has all games you want to play, various banking options and easy and fast payouts. Don't make a mistake and pick a casino just for free cash offers and bonuses, every online casino offer that.  

How to register at an online casino site? 

To register at any online casino site, you will have to sign in and create your account. Signing up process is similar to any registration which is profoundly easy, and you just have to find the right casino for you, which can manage to meet all of your expectations. When you find your preferred online casino site, you have to provide certain information regarding your identity such as name and surname, date of birth, address. It may sometimes happen that a casino asks you to provide a copy of your ID or driving license to prevent fraud. After you provided all information needed, the last step is to verify your account. A casino will send you an email of confirmation, and once you've successfully created your account, you will be able to play your first game and make a deposit. 

How can you make withdrawals and deposits from and to an online casino? 

Once you set your online casino account, making a deposit is immensely easy. Assuming that you are using the right payment method, you can make a deposit in no time. All you need have to do is to select the desired amount of money you wish to transfer to your account, fill out the details required, and you are ready to go. There are various methods to make a deposit including e-wallets, credit and debit cards and using offline methods like Bank Wire. Withdrawal options tend to vary from one online casino to another, and you may notice that there are fewer withdrawal options available in comparison to deposit options.

However, it doesn's take long to cash out your winnings. The time required varies according to which option for withdrawal you've chosen. Often online casinos set up withdrawal limits which are certain limits on the amount that a player can withdraw during a given period of time. So, you may encounter on a casino which put a limit on the sum of money that can be withdrawn in a week or longer. By checking your bank statements and historical terms, you can track both your previous deposits and withdrawals.  

Where to find out the payouts reports and gambling license at an online casino? 

Each online casino recommended here at Gamblers Guides provides various information about their payout reports and type of jurisdiction and license which they have. If you look at the bottom of their website, most information is located here. If you want to make sure that a casino site is legitimate, safe and trustworthy, look for the trusted online gaming regulators such as eCorga.

How much money can you win at an online casino? 

Just like at their land-casino counterparts, there is actually no real limit. The outcomes of every spin, every deal and every roll of the dice are randomly regulated by the program random number generator. In other words, you can win an unlimited amount of money and turn your deposit into a high amount of money. On the other hand, just like at brick and mortar casinos, you can also lose money just as quickly as gain it. You should at first practice limited and smart bankroll, you will be able to minimize your losses and to win more.  

How do you contact a casino if you have a problem or question? 

It can vary from one online casino to another, but the most common ways to reach out to them is by sending them an email or filling out a contact form in customer support. Often online casinos provide live chat options in real time on their websites, so you can contact them by live chat and express your concerns. You are also able to call them using phone numbers which are posted on the site or using Skype instant messenger.